With effect from 1st November 2024, Dispute Resolution Ombudsman (DRO) will provide Alternative Dispute Resolution (ADR) services to energy brokers, TPI’s and their customers.
In a drive to improve outcomes for all parties DRO have widened its remit to accept disputes from customers of energy brokers and TPI’s who have committed to our qualifying scheme.
Our service delivered by a legally qualified team who will investigate complaints fairly and impartially and utilise legal principles to ensure fast and accurate outcomes.
Who is Dispute Resolution Ombudsman?
DRO is part of The Ombuds Group and has been providing ADR services for more than 30 years. In addition to DRO, we operate schemes including the Rail Ombudsman, the Furniture and Home Improvement Ombudsman and provide services to the Water Industry and the Independent Football Ombudsman (IFO).
Register with Dispute Resolution Ombudsman
Registering with DRO is simple. Complete our Application Form and return it to us at membership@disputeresolutionombudsman.org
Once we receive your completed form, we’ll complete our checks and confirm your membership within 5 working days.
Why register with DRO?
Ofgem states that suppliers must only work with TPI’s, who are registered with a qualifying alternative dispute resolution scheme.
Being registered with DRO will allow brokers to continue selling energy contracts to suppliers who have microbusiness customers.
Have questions about becoming a member? Why not schedule a call with our Membership Director – Richard Griffin.
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