About Us
- What is an Ombudsman?
- Who are we?
- Why might you need our help?
- How can we help you?
- What are our key principles?
- How are we independent?
- How do we remain independent?
- What will the Ombudsman do?
- Can I see details of the awards you have made in other cases?
- How many consumers win their case?
- Is the Ombudsman approved by Government to provide Alternative Dispute Resolution services?
Raising A Complaint
- When can you raise a complaint with us?
- What is a deadlock letter?
- What sort of complaints can we look at?
- How can you make a complaint?
- What will the Ombudsman do?
- What product ranges do we cover, and can we award for customer service?
- If you are unable to complete the application form, what should you do?
- In what language(s) is our service available?
- Can our service be conducted in writing and on the telephone?
Our Complaint Process
- What sort of complaints can we not look at?
- What will the Dispute Resolution Ombudsman do?
- How is our service accessible?
- How can you make a complaint?
- Can someone help you make your complaint?
- What happens if we cannot take your complaint further?
- What happens after you have made a complaint?
- When can you complain to The Ombudsman?
- Will I need legal representation?
- What level of proof do I have to provide?
- How will the Ombudsman assess my complaint?
- What if I do not agree with the Ombudsman’s decision?
- Can you claim compensation?
Miscellaneous
- What happens after you have made a complaint?
- How will you know what is happening with your complaint?
- What if you don’t want to take your complaint any further?
- How will we assess your complaint?
- What might we ask you for?
- How long will this take?
- What are the possible outcomes?
- Are our decisions binding?
- What if you don’t agree with our decision?
- Are we an extension of the complaint department the business?
- Can I see details of the awards you have made in other cases?
- Are we subject to Freedom of Information (FOI)?
- How do we use your data?
- How do I complain about the Dispute Resolution Ombudsman's service?
- Didn’t find what you were looking for?
- Does the business have to do what the Ombudsman says?
- How many consumers win their case?
- What languages are your documents available in?
- What if you accept our decision?
- What if you don’t hear back from the business after you have accepted our decision?
- What if you prefer the business’ previous offer to the Ombudsman’s decision?
- How will I know when my case has been fully submitted and accepted?
