What if you don’t hear back from the business after you have accepted our decision?

We will be able to follow this up after the business has had a reasonable opportunity to arrange this with you. Please allow 28 days for the business to arrange or process your settlement (please note, some remedies such as replacements may involve lead times longer than 28 days). If you do not hear from them or have not received your settlement after this period, please e-mail: aftercare@disputeresolutionombudsman.org with the details of your case.