Who are we?

We are an independent, not-for-profit, government approved organisation. We are approved by the Chartered Trading Standards Institute and are full members of the Ombudsman Association.

We offer an expert service to investigate unresolved complaints about businesses that participate in the Ombudsman scheme including the general consumer services, removal, furniture and home improvement industries. We also support the industry to raise standards and improve services for customers.

We are not consumer champions or industry representatives; we just aim to help and to deliver our service to the highest standard in a fair and balanced way. The service we provide is free of charge for consumers.