Consumer law and Customer Service - City & Guilds accredited copy

What does it cover?

• Legal and regulatory principles
• Introduction to CPUT’s and the BCAP code - the effect of the Digital Markets Competition and Consumers Act 2024
• Introduction to the Advertising Standards Authority (ASA)
• The Price Marking Order 2004
• Reference pricing
• Promotions and price establishment
• Banned practices
• Validation

Costs and Payments

This 1 day course costs members £199.00 (Ex VAT)

Non-members £275.00 (Ex VAT)

Payment can be made by:

Members

Online (via PayPal) and by Invoice click the Book/Register Now button

Over the phone call us on 0333 241 3209

Non-Members

By Invoice email accounts@fhio.org to register

Over the phone call us on 0333 241 3209